7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area When they reached a person they would pass it thru. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. Top room amenities include a minibar, air conditioning, and a flat screen TV. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. Please, receive our warmest regards from The Excellence Collection. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. Are any cleaning services offered at Excellence Riviera Cancun? The staff at ERC are nothing short of amazing. I thought that would annoy me, but it was not an issue at all. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. setting in the Riviera Maya, set along Mexico's Caribbean coast. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. We had the test after lunch and had results before dinner delivered in an email. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. The night before our departure our flights got rearranged due to weather. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. more. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. Yes, dry cleaning and laundry service are offered to guests. Excellence Riviera Cancun - Adults Only All Inclusive - Expedia.com 5th time and 5 stars again - Review of Excellence Riviera Cancun Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. We estimate they took away about 25% of the pool chairs and restaurant seats. As the water is pretty choppy. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Excellence Riviera Cancun Reviews & Prices | U.S. News Travel The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. So what keeps us coming back? The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. The staff here were very good and the service was seamless, but the food definitely was a letdown. One of the daily activities that are on offer is a guided bike tour of the local area. The entire staff at the resort wore masks the entire time. Please, receive our warmest regards from The Excellence Collection. - Dinner: Food and service is great everywhere like always. Because the staff are so inviting, the crowd that comes here were just as friendly. SPORTS & ACTIVITIES EXCELLENCE RIVIERA CANCUN - Updated 2023 (Riviera Maya, Mexico) From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. This island was the first landing spot of Christopher Columbus in 1492. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. The standard and variety of food on offer was really top quality. It is just a slight reduction that you wouldn't notice if you haven't been there before. The commute from the resort to the airport also took over an hour due to traffic. Taxes and fees that are shown are estimates only. the food was lacking flavor and again overcooked. The staff speaks multiple languages, including English and Spanish. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. 15 minutes from the airport. There is a lot of heritage and history in this part of the world. Stocked Mini-bar with all of the goodies you could ever need. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. The sand was piercingly white and the ocean had turquoise colors to it. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. Having stayed in the slate of resorts that the Excellence group has in this region. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. Actually I can't decide on where I want to stay or should stay? The grounds are gorgeous. The service was outstanding, the food was delicious and the resort was super clean. An extensive gym with a great range of equipment. Excellence Riviera Cancun - Adults Only All Inclusive My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. Package deal Contact accommodation for availability. Our driver wore a mask and we did too in the enclosed space. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. The resort is right beside the beach town of Puerto Morelos. Just remember to speak a little louder and clearer than usual and that overcomes the issue. On top of everything, the entertainment team was superb. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants All of this was done outside what I consider normal business hours. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. They absolutely did their best to clean it each and everyday. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. The bartenders are great and fast. The front desk asked for the number and informed us they would call for us. They were waiting with a very comfortable luxury SUV for us outside the airport. #1 of 10 all-inclusives in Puerto Morelos. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. How much is a taxi from Cancun Airport to Riviera Maya? - 2023 Thank you Javier! Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. Airport - Arrival was quick and easy. There is a lovely coffee shop on offer too where you can grab your morning pick me up. Toggle The Excellence Collection. I'm going 12/26/08-01/01/2009. The entire staff at the resort wore masks the entire time. There is a second floor with a private deck and plunge pool. Which languages are spoken by the staff at Excellence Riviera Cancun? Please see our partners for more details. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. It has TVs all around the bar and has a nice selection of beers and bar food options. What Are The Most Interesting Facts You Should Know About The Dominican Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Review collected in partnership with this hotel. This website uses cookies to improve your experience while you navigate through the website. He made it so fun! Spanish Hotel Firms Will Build Jamaica Worker Housing. Kind of a let down. A comment about the blue pool floats, please don't hoard them. While this is a nice reprieve, the numbers remain concerning. So if you like to be close to the hustle and bustle this is the option for you. I would certainly recommend this resort. Plus, makeup and hairstyling for the bride. by Adrian updated October 11, 2022, 7:10 pm. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. He got people to join activities they wouldnt have. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. It would be nice to have some fans to help with sweating, but not that big of a deal. They were lower than usual, especially the lazy river around the spa. I'm looking for some suggestions of places to play, and the. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. Please, receive our warmest regards from The Excellence Collection. Its authentic Mexico and well worth a visit. The staff knew exactly what we needed and got the job done. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. We hope to come back in the next few years! Would recommend to everyone. So, if you value privacy the Excellence club might be for you. Lastly, bring lots of smaller bills for tips! Please, receive our warmest regards from The Excellence Collection. We highly recommend the resort and have found few that can compare.More. We will pass your kind words along to the entire team. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. They were waiting with a very comfortable luxury SUV for us outside the airport. They are large beautiful rooms with great amenities. Taxis in hotel zone are safe All the restaurants are very average. We also use third-party cookies that help us analyze and understand how you use this website. The rooms were spacious and clean. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. . This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. We were lucky to get one for the end of the week. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Excellence Riviera Cancun - Tripadvisor We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Offers; Suites; Deluxe Airport Transfers; Resort Map; . These are just some of the people that make the ERC so special for. Prices are the average nightly price provided by our partners and may not include all taxes and fees. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. Excellence Riviera Cancun - The Excellence Collection Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. We made our way down to the beach every day around 11:00, and had no problems finding chairs. Can't complain about eating next to the ocean with chips and guac. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience.