Something went wrong. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Once you request a return, the seller should get back to you within 3 business days. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. You are describing the old rules the rules changed a few months ago. . 01-08-2020 We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Your email address will not be published. Youll receive the return shipping label credit on your monthly invoice. With this selected, I am giving a clear eBay return policy. eBay gives this MBG for Australian and International buyers, however . Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Refund the buyer and get the item back. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. What if the seller doesn't offer returns? Return Claim "Not As Described"? Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I have maintained a 100% seller rating for years. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Required fields are marked *. When listing an item, it's important to include your returns address - opens in new window or tab. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Never received the item and i contacted ebay and seller and no response. See our page on. Carefully check the returned item before issuing a refund. The seller has 3 business days to get back to you. This was one of those times I was pretty happy I had taken photographs while I was packing it. And this is my fault? On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. How to use your eBay earnings to purchase shipping labels. Buyer pays for return postage: . The dispute is Not As Described. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Say something like: There is a scratch on the back, please see photo #9 for details. Some people think private sellers have to accept returns and this is just not the case. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. By having insurance, the buyer got his money back and I was still paid for my item. Offer a replacement item. I am a buyer. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Another measure to cover yourself in the rare instance you get a return request. International shipment of items may be subject to customs processing and additional charges. Take good photos with good lighting from every angle. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. My desire is that they get more than they are expecting! You can also find more information in our full article below. 01-08-2020 This will definitely help any return request case that comes your way and a good habit to get into. Oh, Ship! Tip How to Win at eBay: Returns - Ken Rockwell Listen to this weeks podcast to hear sourcing methods from a seller! Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. When I have photographs of how I shipped my item, I will have those as proof. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. 2. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. The unofficial eBay subreddit. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. It's popular to hate on eBay "Not As Described" Return policy - reddit The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. This is a good option for low-value items. Good luck! The seller covers the cost of the return. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Ebay sides with buyers in not as described claims. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. There's no way around losing an Item Not As Described case. eBay will always side with the buyer of a damaged item. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. You accept returns in your policy, and the buyer changed their mind about a purchase. I first contact the buyer and find out what is wrong with the item. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Return an item for a refund | eBay Ebay Seller Refund for Ebay Product Not as Described Issue I cant make the buyer read it! We guarantee that you will get the item you ordered or get your money back. 2022 Flea Market Flipper. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Get in the habit of getting information from your buyer for reasons they are returning. You can always report the buyer later for misusing the MBG. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Send you a message The seller may ask you for some more details about your return request. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. Buyers can always submit a return request, even if your returns policy says you don't accept returns. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. There are two categories of return requests from customers: 1. But it is. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Send a message to the customer to solve the problem. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Youll hear from us within 48 hours. 3. eBay will review your case and get back to you within 48 hours. Some returns may remain open for up to 35 business days. Returns cannot be closed at the request of a seller. Having an accurate listing description is so important, especially if you are selling used items like I am. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If you want the items back before refunding, I'd accept the return and send them a shipping label. It shouldnt be like this, I know. This can be useful when the buyer isn't completely satisfied with their purchase. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Being faced with a return request can be very intimidating. - edited naM fo elsI. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay Seller with 11000 feedback. The buyer is responsible for return postage costs. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Report the buyer when you issue the refund through the eBay returns flow This may sound like overkill to you, but stay with me while I explain! After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. We'll review your case and contact you within 48 hours. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. If you're not able to resolve things with the seller, you can ask us to help. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Tip But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. 1. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. 11:35 AM. Youll hear from us within 48 hours. When the seller replies, we'll send you an email with details of the next steps. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. How to handle a return request as a seller | eBay If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. For more details, please see our Condition of returned items policy. The seller covers the cost of the return. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. We'll automatically close a return request if there's been no activity. Read the complete details about the eBay Money Back Guarantee. PDF Seller Protections: We Have Your Back. - eBay Inc Return shipping for buyers | eBay In the rare instance, this can happen. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If the seller is responsible for return shipping, its important that they cover the costs. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Learn more about our Condition of returns policy. There are several ways you can send an item back to the seller. 07-05-2020
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