This is a 6 months project and we offer Full Time Shifts (Rotating). Browse by city or country to find one in your region. This may include assisting the caller in navigating the system as well. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Find out if you meet the requirements! Career Development & Growth: We provide ongoing training, coaching and development. Our story starts with a simple, universal truth: Every business is a people business. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight Solutions Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Jeremiah Martin - Customer Care Client Specialist - Alight Solutions Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Accurately documenting all conversations and actions taken on each interaction. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Customer Service Representative Job Description - Forbes Advisor See our awards. * Create and update employee files in database, as authorized. 2023 Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight 1999 - These teams are a critical component of Alights health care,retirement and HR-delivery services. Full Time Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight Easy 1-Click Apply. View similar Customer Service / Guest Services jobs below. We reward continuous improvement and encourage you to own your own development. Explore open roles at Alight. https://www.consumer.ftc.gov/articles/0243-job-scams. Customer Care Group jobs | Customer Care Group jobs at Alight As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Required Skills. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Explore careers Media or Investor inquiries? Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. We strive for Excellence Every Day by collaborating with our clients and colleagues. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Customer Care Representative Human Resources. Lensa, Inc. - Lensa is a job search engine. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. * Able to work independently and to adapt to a rapidly changing environment Our people are our greatest assets at Alight Solutions because People Matter! You have already created a job alert with same filters. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. You will be notified during the hiring process which checks are required by the position. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. We are Alight Solutions. You will be notified during the hiring process which checks are required by the position. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Customer Care Representative Human Resources. Alight - Customer Care Representative Know Your Worth. If so, you've come to the right place. This role is designed for people who have strong empathy and communication skills. At Alight, we believe a company's success starts with its people. Benefits start on your first day of employment, Programs & activities that give back to our. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Contact Us | Alight These teams are a critical component of Alights health care,retirement and HR-delivery services. * Call Center and Hospitality experience preferred. Averages based on self-reported salaries. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". The mission of our customer care teams exemplifies the need for humanunderstanding. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR.
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