For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Example: A doctor treating you for an injury asks another doctor about your overall health condition. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). If the issue persists, please report it by clicking Profile in the bottom navigation bar. A link to reset your Patient Portal password has been sent to. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Start by clicking the button below, and logging in with the email and password you already use. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Ive logged into athenaPatient, but it says my provider isnt supported yet. We may charge a reasonable, cost-based fee. We are required by law to maintain the privacy and security of your protected health information. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. You can ask us to correct health information about you that you think is incorrect or incomplete. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. This is because all messages that you send and receive in the Patient Portal are part of your medical record. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. You can complain if you feel we have violated your rights by contacting us using the information on page 1. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Navigate to the Account screen by clicking Account in the bottom navigation bar. Please check periodically for updates. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Please. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. To see these views, navigate to your Inbox by clicking the . We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Current technology that balances capability with delight. We may say "no" to your request, but we'll tell you why in writing within 60 days. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. To do this, you must create a password for your account by clicking the. Follow the prompts and schedule your appointment. We typically use or share your health information in the following ways. Contact your provider's office and request a password reset email. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). It looks like you are using an outdated version of your internet browser. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. You can ask us to correct health information about you that you think is incorrect or incomplete. We will provide a copy or a summary of your health information, usually within 30 days of your request. Once there, you will see an option labeled Linked Portal Accounts. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Tools and resources that support building apps and the interfaces to support them. For questions on those practices, please consult your healthcare provider/institution. Note: This feedback form is NOT for medical questions or advice. Here you will see an option under Our Resources titled Feedback. This information may include: your. We apologize for the inconvenience."? You have the ability to accept or decline cookies. You will need to wait until it is closer to the time of your appointment to check in. athenahealth reserves the right to make periodic updates and revisions to this Policy. To do so: Adobe Acrobat is required to view and print forms on the portal. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Urgent matters should not be dealt with via the Patient Portal. You agree not to use Patient Portal to post or send or post any illicit or offensive material. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. You have the ability to accept or decline cookies. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. You are using an outdated browser that is not supported on the Patient Portal. The Portal is not intended for use by anyone outside of the United States. In case of a medical emergency, call 911. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We will make sure the person has this authority and can act for you before we take any action. Select an available appointment from the calendar. To log into athenaPatient, use the email and password for your Patient Portal account. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Were located at 311 Aresenal Street, Watertown MA 02472. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Click the desired form. How do we typically use or share your health information? By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. We can share health information about you with organ procurement organizations. Join us in creating healthier futures for us all. Innovating healthcare. Follow the prompts and check in to your appointment. Select the payment you would like to view. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. Benefits of the Patient . We have to meet many conditions in the law before we can share your information for these purposes. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. A link to reset your Patient Portal password has been sent to. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. It is at your practice's discretion to allow online appointment scheduling. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). You cannot permanently delete sent or archived messages. This will bring up a list of accounts and settings. It is your responsibility to monitor these messages. Why doesn't anything happen when I click "View Detail" or "View Receipt?". You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Improve your performance with the support of the largest connected network in healthcare. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. trouble logging in, password assistance, access to family members information etc.) Get expert help improving clinical and administrative workflows and your organizations overall performance. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Your data should be available again once the systems are updated. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Click the Accounts icon in the lower right navigation bar. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Example: We give information about you to your health insurance plan so it will pay for your services. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. The Patient Portal is an online service that provides patients secure access to their health information. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Drive better RCM outcomes by gamifying your revenue cycle processes. Meet the experts helping us reshape healthcare. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Select your provider and office location. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. We may also share your information when needed to lessen a serious and imminent threat to health or safety. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. For current customers with athenaNet issues or who are seeking support. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Were improving healthcare for physicians and patients alike. Toggle this switch to turn biometric authentication on or off. To do this, you must create a password for your account by clicking the. Clicking Feedback will bring you to a survey form where you can leave feedback. We will say "yes" to all reasonable requests. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Example: We give information about you to your health insurance plan so it will pay for your services. Here, you will see a list of all the Patient Portals you have access to. Click on the back arrow to return to the Patient Portal. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Please try again later. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. This is because all messages that you send and receive in the Patient Portal are part of your medical record. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. How do I register for the Patient Portal? Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. How do I manage my saved credit and debit cards? For technical issues with this website during normal business hours, please contact our office. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We reserve the right in the future to charge a fee for the use of Patient Portal. How do I ask a question about my account balance? trouble logging in, password assistance, access to family members information etc.) You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. We will say "yes" unless a law requires us to share that information. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. We have to meet many conditions in the law before we can share your information for these purposes. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Where did they go? The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. athenahealth is your provider's trusted billing partner for secure online payment. that you are authorized to address the patient's billing matters. The Practice Entities have no control over the security or privacy practices of these external websites. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). You will see a toggle switch under Security titled Face or Fingerprint. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. We must follow the duties and privacy practices described in this notice and give you a copy of it. Registered Patients; Doctors etc. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. You need to select the Accounts icon in the lower right navigation bar. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. A convenient and secure way to deliver virtual care to your patients. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Why is the athenaPatient app only available to patients of specific customers right now? These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). I'm . Relieve your team of administrative work and let us complete it more quickly and accurately. Please click OK to continue your session. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Why doesn't anything happen when I click on a medical form? Patient Portal is a communication service offered as a convenience to our patients. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Select your provider, office location, and your preferred time of day and days of week. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. athenahealth is unable to respond to general support inquiries sent to this email address. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Feel prepared from day one with personalized assistance and live support. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. After you verify your identity, the Patient Portal home will open. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. We can use and share your health information to run our practice, improve your care, and contact you when necessary. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. . Features and services. This information may include: your. Accomplish meaningful clinical work on the go from your mobile device. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Here you will see an option under Our Resources titled Feedback. *Please note that this feature will not be available until after December 2022*. It is not intended to provide medical advice. If you tell us we can, you may change your mind at any time. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. We are not required to agree to your request, and we may say "no" if it would affect your care. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Deliver quality care more easily with support that lets you focus on your patients.
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